Motor Vehicles Insurance Limited (MVIL) and the Central Province Transport Authority (CPTA) officially opened a new customer service facility in Gordons, Port Moresby, to improve vehicle registration and compulsory third-party (CTP) insurance services for motorists in Central Province and the National Capital District.
The new office, located at the Rufina Rumana Building, houses both the CPTA office and MVIL’s Gordons Customer Service Centre under one roof.
The facility includes a VIP and corporate client area as well as a general customer service counter designed to improve convenience and service delivery for motorists.
Speaking during the opening ceremony, MVIL Chief Executive Officer Mr. Bafino Koi thanked CPTA Managing Director Mr. David Jerram for his leadership in delivering the new facility.
“On behalf of the MVIL board, management and staff, I would like to acknowledge and thank Mr. David Jerram for his leadership and foresight in bringing about this very good facility for transport users and vehicle owners in Central Province as well as NCD.”
He said the partnership between MVIL and CPTA has enabled both organizations to improve customer service delivery through upgraded facilities, improved systems, and stronger collaboration.
Under the administrative arrangement between MVIL and the Central Provincial Government, motorists can now access both vehicle registration and CTP insurance services at one location through a coordinated one-stop-shop system.
The arrangement also allows motorists to use a single sticker covering both MVIL’s compulsory third-party insurance and the provincial government’s vehicle registration requirements, replacing the need for two separate stickers.
The partnership will also improve efficiency in paperwork and processing time while strengthening transparent revenue collection through cashless and online payment systems.
The new system will further support the establishment of a single vehicle database management system capturing motor vehicle data across Papua New Guinea for national, provincial and district planning and budgeting purposes.
Mr. Koi said MVIL had undertaken major branding and customer service improvements over the past three years under its “Serving Comes First” initiative.
“We have state-of-the-art systems and a database that captures vehicle information which can be accessed across provinces.”
He added that the Gordons office is now one of MVIL’s premier branded offices after its Vision City branch.
Mr. Koi also acknowledged MVIL staff who continued operating from the previous office location despite difficult conditions while waiting for the completion of the new facility.
He said the office would become fully operational from Monday, offering convenient services to customers and corporate clients in the Gordons area.
CPTA Managing Director Mr. David Jerram welcomed the continued partnership with MVIL, describing it as a relationship that has existed for many years.
“We would like to thank MVIL for taking the lead in innovative changes and branding, and we would like to keep in step with that.”
He said CPTA remained committed to improving customer service standards and modernizing transport-related services for the public.
“This is the first part of the improvement. We hope to improve further in terms of electronic registration and insurance services in collaboration with MVIL, the Road Traffic Authority and other stakeholders.”
Mr. Jerram said CPTA would continue working closely with national authorities and partners to ensure registration and insurance services are efficiently delivered to motorists throughout Central Province and NCD.
